Refund Policy
How refund requests for BookKeeping Care support plans and services are reviewed.
Last updated: September 18, 2026
This Refund Policy applies to support plans and other paid services purchased from BookKeeping Care.
Requesting a refund
If you believe a refund should apply, contact BookKeeping Care at [email protected] or +1 (800) 393-0432. Include your name, contact information, the plan or service purchased, and the reason for the request.
How eligibility is reviewed
Refund eligibility is reviewed based on the status of the service, including whether support has started, the amount of work or support already delivered, and any non-recoverable costs associated with the service. A request does not automatically guarantee a full refund.
Work already performed
Where bookkeeping or support work has already been performed, BookKeeping Care may retain the portion of fees reasonably attributable to work completed or costs already incurred. Any approved refund may therefore be full or partial depending on the circumstances.
Unused service period
For longer support terms, any request concerning an unused portion of the service period will be reviewed together with the work already completed and the agreed scope of support.
Processing
If a refund is approved, BookKeeping Care will communicate the approved amount and the method of return. Processing time can depend on the payment method and financial institution involved.
Contact
Refund questions can be sent to [email protected] or discussed by phone at +1 (800) 393-0432.